Returns & Exchanges
At poppi, we want you to love every sip of your prebiotic soda. Due to the perishable nature of our products, we do not accept returns, but we are committed to making it right if your order arrives damaged or incorrect.
Inspect Your Shipment
Upon delivery, please carefully check your package for any signs of damage or missing cans from your order.
Document Issues
If there is an issue, take clear photos of the damaged product and the shipping label on the outside of the box.
Contact Support
Email our customer experience team at drinkpoppi.com within 14 days of delivery with your order number and photo evidence.
Receive Resolution
Our team will review your request and issue a replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing